Hingna T-Point INDIA +91 8928168131 info@vsinformatics.org
V S I n f o r m a t i c s
Imagination becomes reality...

# FAQ

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#### Do you outsource work to india ?

V S Informatics has a Reaserch development and Traning center in India. Everyone who works on your project is an employee of V S Informatics. We do not outsource to 3rd parties. The employees you may be communicating with all speak English. We provide 24/7 live support so call us any time!.

#### Are you involved in your community ?

In Banglore, we are an actively participating member of Business Association and Rotary International. Our president, Vibha Tambe, is a member of the Board of Directors of the Prairie Center for the Arts.In India, we contribute a percentage of our monthly income to Swadhar, an organization that provides food, shelter, education, counseling, and other social services to disadvantaged women and children.

#### Whom will I speak with? Do they speak English?

Your primary point of contact will be a team leader who speaks good English.

#### How do we keep a tab of changes during development?

We will be hosting your site on a staging (development) server. You can review the site in development there and e-mail us with your feedback.

#### Can I see my Project while you are working on it?

Yes. When we start your P{roject, we will provide a link to it on our development server. You can visit the web site any time, check on our progress, and provide feedback.

#### What is Project maintenance?

Project maintenance is updating your Project with new content that you provide. Fresh content is what will keep your visitors coming back. We offer a complimentary one month free support period after project development.

#### What are your rates? What does a web site cost?

We offer very competitive rates. Our rates are based on the size and complexity of the project. Please contact us at info@vsinformatics.org for more information.

#### Do you have references I can contact?

Yes, please email info@vsinformatics.org for references.

#### Do you issue refunds?

We issue a refund only if we have not begun work on the project. We request payment in four milestones to ensure your satisfaction during the phases of development.

#### Do you have an affiliate system/ partnership program?

There are many opportunities for affiliations and partnerships. Please e-mail us at info@vsinformatics.org to learn more.

#### I need help with the content for my Project. Can you write it for me?

Your project content is what reaches your customers l and shows them how you are the solution to their problems. A professional marketing expert understands how to blend emotion, the communication style of your target customer, and the details and facts about your business so that prospects will choose to do business with you. Effectively incorporating keywords in your copy is critical for search engines. We partner with a marketing firm that can write your content for you.

#### Do you optimize your code?

Yes, we do follow optimum performance coding standards.

#### What are your payment terms?

Our project payments are divided as follows: 1. 1st milestone: 25% payment is due after the creation of the Functional Specification Document (FSD) and your approval of a mock up of the home page and subsequent pages. 2. 2nd milestone- 25% payment is due after the completion of 50% of the coding 3. 3rd milestone- 25% payment is due after completion of 75% of the coding 4. 4th milestone- 25% payment is due after completion of 100% of the coding and before migration to client server 5. During the project, you can access your project on the staging server any time to track the progress of the development.

#### Can I do Project maintenance myself?on

Project maintenance is updating your Project with new content that you provide. Fresh content is what will keep your visitors coming back. We offer a complimentary one month free support period after project development.

#### What is the warranty period?

We do not have a warranty period. Once a project is on a client's server, the project is out of our control.

#### How many design changes can I ask for?

We factor in 3 design concepts and 10 design revisions.

#### How do we communicate during projects?

We interface primarily via email and phone. We also use Skype, Yahoo and other Instant Messaging Tools.

#### How many people will work on my project?

The number of people working on your project will be ascertained by your project size. Regardless, you will have one project manager, one team leader and a client relationship manager who will be in touch with you regularly.